Kowalski, R. (1996). Complaints and complaining. spirit and Social Psychology Bulletin, 18, 286-295.
One of the most intense incidents of temperance from complaining occurred when I was at work. All employees at my confidence have designated parking dummys. When I got to work, one employee who is notorious for jump in the spaces reserved for others when his is not available was lodged in my space. It is a busy neighborhood where I work and there is no parking.
The parking police are like miniature Nazis in their zeal for ticketing, so I had to drive around smell for a place. It took me 25 minutes to find an open space in the area and I had to park seven blocks from work. I was furious, not to mention a half hour tardy for work. I principlely would have marched right up to the employee and have given him a piece of my mind in no uncertain terms. Aware of my investigation, I bit my lip and said nothing. I fumed about it most of my shift, often blatant at the employee without letting on I was angry. This altered my normal interaction with such a person. However, at one evidence the guilty party came up to me and said, "I know I was in your parking space but I was latterly and there was nowhere else and I didn't want to risk get fired since I've been late a lot lately. I though you would chew me a new one!" I looked at him and said, "No worries. I found a spot." Socio-emotionally, I matte much better. I was taking it personally, but the person was in a jam so he used my spot. I
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